Cancellation & Refund Policy

Effective Date: July 2025
Business Name: Tripskey (Sole Proprietorship)
Website: www.tripskey.com

1. General Policy

All bookings made on Tripskey.com are subject to cancellation, amendment, and refund policies defined by the respective service provider (airline, hotel, activity partner, or tour operator). Tripskey acts only as a facilitator and does not control the refund decisions of third-party vendors.

2. Flight Bookings

• Flight cancellations and amendments are subject to the airline’s fare rules and policies.
• Tripskey will charge a service fee of ₹300–₹500 per passenger, per sector, in addition to airline charges.
• Refunds (if applicable) will be processed within 5–7 business days after the airline processes the cancellation.

3. Hotel Bookings

• Hotel cancellation policies vary by property and rate plan.
• Non-refundable bookings will not qualify for refunds under any circumstances.
• Partial refunds (if eligible) will be processed within 7–10 business days.

4. Holiday Packages & Activities

• Custom tour packages may involve multiple service providers with different cancellation rules.
• Some components (like flights or event tickets) may be non-refundable even if the package is cancelled.
• Full or partial refund depends on the supplier’s policy and advance notice period (typically 7–30 days).

5. Refund Timeline

• Refunds will be credited to the original payment method.
• Most refunds are processed within 7–14 working days from the approval date.
• Delays may occur depending on bank/card provider timelines.

6. No-Show & Late Cancellations

No refund will be applicable for no-shows or cancellations made after the check-in/reporting deadline, as per provider policies.

7. Force Majeure

In case of unavoidable events beyond our control (natural disasters, government orders, pandemics, strikes, etc.), refund decisions will depend on the third-party vendor and cannot be guaranteed by Tripskey.

8. How to Request a Cancellation

To cancel or amend your booking, please email us or call our support team with your booking ID and registered mobile number.

Note: This policy is subject to change without prior notice. Please review the terms at the time of booking.